Infrastructure Services

Infrastructure Services

Our Services

Heptaware technologies inc. addresses clients’ key business assets from the multiple perspectives required to allow an organization to become an effective digital enterprise with the help of our end-to-end infrastructure services.
Network Engineering

Communication service providers (CSPs) are under constant pressure to streamline operations, maximize revenues, and improve customer experience in today’s competitive marketplace. Technology trends such as cloud, 4G/LTE rollouts, and software-defined networks (SDN) are changing the face of next-generation networks (NGN) around the world. In order to keep pace with these technological advances, we continue to renew and provide leading-edge service offerings to our clients. Our extensive service portfolio helps CSPs in planning, designing, and managing both wireless and wireline networks. The network engineering and operations team at Heptaware Global comprises industry-leading experts with strong functional and domain knowledge. Our solutions are structured around the TM Forum’s Business Process Framework (eTOM) and support infrastructure lifecycle management and operations business processes, specifically service fulfillment and assurance. Over the years, we have helped our clients manage their network infrastructure efficiently by providing advanced solutions that drive operational efficiencies and seamless integration of sub-systems. Our service fulfillment/assurance solutions and operational support systems (OSS) capabilities are helping CSPs improve their ‘order-to-activate’ and ‘trouble-to-repair’ timelines. In addition, our global delivery model encompasses multiple processes and proven methodologies to eliminate project execution risks and deliver measurable results. Following are a few examples of the value we have added to our clients:

  • Provided NGN (Next-generation Network services) by leveraging our end-to-end FTTx (Fiber to the X) Lifecycle Methodology and global delivery model. This helped a large CSP reduce costs by 20%.
  • Helped a large CSP roll out a GIS-based physical inventory management solution across 17 countries by leveraging our experience in managing implementation and support programs for enterprise-wide GIS systems
  • Provided a business intelligence data analysis tool that leverages the spatial context for advanced analysis and intuitive visualization. This helped the client’s sales and marketing teams to improve data mining, as well as revenues and the subscriber base through better drill-down capabilities.
  • Created as-built packages for more than 1,500 cell sites and submitted more than 200 error-free engineering packages of cell sites for a large wireless service provider
  • Implemented a service fulfillment solution that helped the client improve operational efficiency by 50% through a customized ordering tool. It also ensured more reliable customer service through superior data management and accuracy, and faster delivery.

 

Network Planning & Design: Wireline Engineering
Our wireline engineering services comprise a cohesive network rollout (copper, fiber, and hybrid fiber-coaxial (HFC)) strategy that optimizes planning, building, operating, and maintenance processes. This enables organizations to effectively meet business, regulatory, competitive, and time pressures associated with the provision of new services. We have designed to deploy copper, fiber and HFC in Greenfield and Brownfield environments. Our services enable CSPs (communication service providers) to gain market share by supplying new services using the right access technology (e.g., Gigabit enabled Passive Optical Network, EPON or P2P) and FTTx architecture (e.g. FTTh/p/b/c/n). Our seven-step FTTx deployment process spans the plan-to-build cycle and provides an end-to-end solution ranging from market analysis to work order recording and maintenance. It encompasses market analysis, network planning, cost analysis, plan and cost approval, network design, field implementation and work order recording services.
  • In-house, proprietary suite of tools, called InFiPlan, supports fiber planning and design, using simple, robust engineering platforms such as GE Smallworld, SpatialNET, Ericsson NE, MapInfo, Microstation, and AutoCAD for network design
  • As a technology-agnostic organization, worked on CSPs’ existing IT infrastructure as well as their tools through an offshore delivery model
  • Strong presence in the telecom industry with exposure to multiple communication technologies such as FTTx (FTTh, FTTc, FTTp and FTTb), ISDN, PDH, SDH, DWDM, xDSL, xPON, Metro Ethernet, IPTV, and MPLS
  • Built-in quality tools in the InFiPlan suite reduce QA/ QC effort by 60-70%
Network Planning & Design: Wireless Engineering
Our wireless network engineering and development solution enable our clients to compete effectively via strategic business planning, risk analysis, market, and feasibility studies. Our team of wireless professionals provides comprehensive support to CSPs in areas of technology, operations, and project management. We assess clients’ needs thoroughly and implement the best-fit services using the latest technologies from industry-leading providers. Our wireless engineering services include:
  • Installation and commissioning
  • Drive testing and optimization
  • RF benchmarking
  • Wi-Fi services
  • RF planning and design
  • Cell site design and drafting
  • In-building solutions
  • RF compliance management
Network Service Fulfillment

Our operational services encompass the complete life cycle of service fulfillment-from order management, service inventory, network planning, and discovery to reconciliation and data synchronization. We offer them as managed services and are technology, vendor, and platform agnostic. Our service fulfillment offerings are built around a product, people, and process ecosystems, supported by in-house innovation.

Domain expertise in all NGN and emerging technologies including FTTx, ISDN, PDH, SDH, WDM, DWDM, DSL, GPON, metro Ethernet, IPTV, MPLS, 2G, 3G and 4G/LTE networks

In-depth capability in integrating MTOSI and service fulfillment (order management)

Trademark m2i framework incorporates methodologies and best practices for optimized physical and logical inventory modeling, migration, and integration with innovative solution offerings for inventory synchronization

Our network operation center (NOC) solution enables CSPs to run a centrally located operations center to closely administer, supervise, monitor, and maintain end-to-end telecommunications networks. Our dedicated NOC facility offers a complete range of offerings in the areas of service assurance and service fulfillment (managed services). It provides service-related insights and maps them to business drivers for enhanced optimization and cost benefits.

  • Problem management
  • SLA management
  • Network provisioning
  • Configuration and release management
  • System admin and backup
  • End-user support
  • Security management
  • Application management
Identity and Security Services
Once again Heptaware and its partner’s Security Services Practice aim to be a trusted adviser to its clients across multiple areas for both security strategy and execution. Our scalability is driven by the established Infrastructure Managed Services, Consulting, and Implementation Practices. The Security Services Practice leverages these two areas and provides specialized Professional Security Services and Managed Security Services to help clients address their vulnerability and compliance. Professional Security Services – The portfolio is highly consultative in nature with a strong focus on business problem resolution and is available both offshore and onsite. These services are delivered as fixed-time projects and leverage our ‘Trusted Advisory’ role with the client. They address in-depth, the vulnerability, threat, and information security management domains. Managed Security Services – provide clients the capability of having their security infrastructure be managed remotely, thereby being able to focus on their core competence and significantly reducing their total cost of ownership and operational expenditure.

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Our technology consultants make sure you keep pace with the rapidly changing business environment by adapting to and adopting the latest in the world of technology ensuring structured strategic alignment with your goals. We provide innovative ways to improve efficiency by sustainable realignment of technology including strategy, IT support, migration, customization and implementation. We excel at analyzing projects, researching solutions, and locating professional resources to deploy the appropriate technology. IT Consulting Services can help you find the right strategy for transforming your business, lowering operational costs, and ensuring business continuity.