Software Services

Heptaware Monitoring and Managed Services Neglecting computer systems maintenance, be it a desktop or server, is a major cause of problems, such as viruses, spyware, sluggishness, and downtime. The productivity costs of these problems can be staggering. Small and Medium-sized Businesses (SMBs) report an average of 50 hours of lost productivity a year per employee! At the heart of our Information Technology (IT) solutions beats a low-cost, fixed-fee service that proactively monitors and maintains your servers and desktop systems with the goal of minimizing commonly faced IT problems leading to less downtime, increased end-user productivity, and lower technical-support costs. Key Benefits of Remote Server Monitoring:

• Advanced warning of hardware failure.
• Increased system availability and performance.
• Cost savings due to improved productivity and reduced downtime.
• Capability for trend analysis.
• Rapid response in case of a security breach.
• Fast action in response to IT failures.
• Process efficiency around notification, and remote troubleshooting.
• Freedom for your staff to focus on strategic initiatives.

Heptaware Server Care. Our Server Care is a 24/7 server monitoring and management system that includes monitoring, analysis, and issue escalation based on categorized (critical and non-critical) alerts. Heptaware ServerCare includes:

• • 24/7 Server Monitoring.
  • Alert Classification (Critical, Non-Critical).
  • Alert Analysis, Filtering, and Notification.
  • Patch Management.
  • Antivirus Monitoring.
  • Backup Monitoring.
  • Remote Control Access for Server Maintenance and Support.
  • Performance and Alert Monitoring for:
  • Hardware (Memory, Disk, CPU).
  • Windows Server.
  • Active Directory.
  • Microsoft Exchange.
  • SMTP Server.
  • Microsoft SQL Server.
  • BlackBerry Server.

Heptaware DesktopCare. Our DesktopCare is a preventative maintenance system for desktop and laptop computers that proactively monitors and manages the most challenging issues related to everyday computer usage. Heptaware Desktop Care includes:

• Antivirus Management.
• Spyware Blocking and Removal.
• Tracking of All Monitored Software and Hardware.
• Patch and Update Management.
• Temporary File and Internet Debris Cleanup.
• Remote Access for Desktop/Laptop Maintenance and Support.
• An Advanced Scripting Engine.
• Office 365 Migration and Deployment.

Heptaware Technologies Inc. Office 365 Migration and Deployment Services An on-site data center that services the needs of your business can be quite costly. Many companies are looking to leverage cloud services to offload critical business functions, such as email and document storage to secure hosting environments. Microsoft’s Office 365 is a powerful platform that provides not only cloud-hosted email services but also a suite of other tools:

• SharePoint Online.
• Exchange Online.
• Access to the Most Current Office Suite.
• OneDrive Personal Cloud Storage.
• Collaboration Tools (e.g., Skype for Business, Teams, and Yammer).

Heptaware Technologies Inc. is well versed in planning and migrating businesses to Office 365 and is well equipped to make sure the transition is as seamless as possible. Technology Planning & Consulting. Heptaware Technologies Inc. Technology Planning and Consulting Services. An understanding of your business goals and objectives is critical in determining what technology will bring the greatest Return on Investment (ROI). Traditionally, large companies hire a Chief Information Officer (CIO) who is responsible for the organization’s IT planning, budgeting, investment, performance, and acquisition. The CIO oversees the procurement of efficient and effective IT solutions. By using our Technology Planning and Consulting services, your company can leverage the same skills and experience used by large organizations, while saving you the expense of having a full-time employee. Technology and Planning Services include:

• Strategic Planning.
• Life Cycle Management.
• Budget Development and Management.
• System Audits and Analysis.
• ROI Evaluations.
• IT Road Map.
• Process Analysis and Automation Planning.
• Payment Card Industry (PCI) Compliance and Auditing.
• IT Support.

A highly available, functional, and secure network must be in place for a business to grow. We are equipped to fully manage your technology infrastructure or provide any level of support to augment your existing staff. Our team of certified experts will help you design, implement, and manage your network environment to ensure maximum productivity, ultimate security, and seamless business processes.

• Systems Design and Implementation.
• Network Administration.
• Exchange Server Management and Support.
• 24/7 Remote Server Monitoring.
• 24/7 Remote Desktop Monitoring.
• State of the Art Backup and Disaster Recovery.
• Business Continuity Planning.
• Managed Firewall/Router/Virtual Private Network (VPN) Support.
• Hardware and Software Troubleshooting.
• On-Site and Virtual Support.
• Emergency On-Call Help Desk Support.
• Upgrade/Migration Support.